Resources
Short Sale Lender Directory
Loss mitigation contact information for major U.S. banks, mortgage servicers, credit unions, and housing counselors. Search by name or filter by category.
Important: Contact information is provided for reference only and may change without notice. Always verify phone numbers, fax numbers, and department routing directly with your lender before submitting documents. Email addresses for loss mitigation are not publicly available for most institutions — document submission is handled via fax, secure portal, or mail. Entries marked [verify] should be confirmed before use.
Showing 66 of 66 entries
| Institution | Category | Loss Mitigation Phone | Fax | Website | |
|---|---|---|---|---|---|
| Ally Bank | Major Bank | 1-866-401-4742 [verify] | Not public | Not public | ally.com |
| Bank of America | Major Bank | 1-800-669-6650 | 1-866-808-4285 [verify] | Not public | bankofamerica.com |
| BMO Bank (fmr. BMO Harris) | Major Bank | 1-800-546-6101 [verify] | Not public | Not public | bmo.com/en-us |
| Capital One | Major Bank | 1-800-926-1000 [verify] | Not public | Not public | capitalone.com |
| Citibank / CitiMortgage | Major Bank | 1-800-756-6340 | 1-866-326-4222 [verify] | Not public | citimortgage.com |
| Citizens Bank | Major Bank | 1-888-514-2300 | Not public | Not public | citizensbank.com |
| Fifth Third Bank | Major Bank | 1-866-601-6391 | Not public | Not public | 53.com |
| Flagstar Bank | Major Bank | 1-855-915-0977 | 1-866-580-0427 [verify] | Not public | flagstar.com |
| Goldman Sachs / Marcus | Major Bank | 1-877-255-5923 | Not public | Not public | marcus.com |
| HSBC USA | Major Bank | 1-877-472-2249 [verify] | Not public | Not public | us.hsbc.com |
| Huntington Bank | Major Bank | 1-800-323-4695 | Not public | Not public | huntington.com |
| JPMorgan Chase | Major Bank | 1-800-848-9136 | 1-866-282-5682 [verify] | Not public | chase.com |
| KeyBank | Major Bank | 1-800-422-2442 | Not public | Not public | key.com |
| PNC Bank | Major Bank | 1-800-822-5626 | 1-855-288-3974 [verify] | Not public | pnc.com |
| Regions Bank | Major Bank | 1-800-986-2462 | Not public | Not public | regions.com |
| Santander Bank | Major Bank | 1-888-222-4227 | Not public | Not public | santanderbank.com |
| TD Bank | Major Bank | 1-800-937-5020 | Not public | Not public | td.com/us |
| Truist (fmr. SunTrust/BB&T) | Major Bank | 1-800-827-1946 | Not public | Not public | truist.com |
| US Bank | Major Bank | 1-800-365-7772 | 1-855-814-0070 [verify] | Not public | usbank.com |
| Wells Fargo | Major Bank | 1-800-678-7986 | 1-866-590-8910 [verify] | Not public | wellsfargo.com |
| AmeriHome Mortgage | Servicer | 1-888-469-2216 | Not public | Not public | amerihomemortgage.com |
| BSI Financial Services | Servicer | 1-800-327-7861 | Not public | Not public | bsifinancial.com |
| Carrington Mortgage Services | Servicer | 1-800-561-4567 | 1-949-517-5220 [verify] | Not public | carringtonms.com |
| Cenlar FSB | Servicer | 1-800-223-6527 | Not public | Not public | cenlar.com |
| Dovenmuehle Mortgage | Servicer | 1-800-669-4268 | Not public | Not public | dovenmuehle.com |
| Fay Servicing | Servicer | 1-312-564-5100 | Not public | Not public | fayservicing.com |
| Freedom Mortgage | Servicer | 1-855-690-5900 | 1-856-917-1838 [verify] | Not public | freedommortgage.com |
| LoanCare | Servicer | 1-800-274-6600 | Not public | Not public | loancare.net |
| loanDepot | Servicer | 1-888-337-6888 | Not public | Not public | loandepot.com |
| Mr. Cooper (fmr. Nationstar) | Servicer | 1-833-685-2580 | 1-866-318-4479 [verify] | Not public | mrcooper.com |
| NewRez / Shellpoint Mortgage | Servicer | 1-800-365-7107 | 1-866-467-1184 [verify] | Not public | shellpointmtg.com |
| Ocwen / Onity Group | Servicer | 1-800-746-2936 | 1-407-737-6174 [verify] | Not public | ocwen.com |
| PennyMac | Servicer | 1-866-545-9070 | 1-818-264-4761 [verify] | Not public | pennymac.com |
| PHH Mortgage | Servicer | 1-800-449-8767 | 1-856-917-8300 [verify] | Not public | phhmortgage.com |
| Planet Home Lending | Servicer | 1-866-882-8187 | Not public | Not public | planethomelending.com |
| Rushmore Loan Management | Servicer | 1-888-504-7300 | 1-949-341-2200 [verify] | Not public | rushmorelm.com |
| Select Portfolio Servicing (SPS) | Servicer | 1-800-258-8602 | 1-801-269-4600 [verify] | Not public | spservicing.com |
| ServiceMac | Servicer | 1-800-586-2229 | Not public | Not public | servicemac.com |
| Seterus (now Mr. Cooper) | Servicer | 1-833-685-2580 | 1-866-318-4479 [verify] | Not public | mrcooper.com |
| Specialized Loan Servicing (SLS) | Servicer | 1-800-306-6059 | 1-720-241-7683 [verify] | Not public | sls.net |
| Alliant Credit Union | Credit Union | 1-800-328-1935 | Not public | Not public | alliantcreditunion.org |
| America First Credit Union | Credit Union | 1-800-999-3961 | Not public | Not public | americafirst.com |
| BECU (Boeing Employees CU) | Credit Union | 1-800-233-2328 | Not public | Not public | becu.org |
| Bethpage Federal CU | Credit Union | 1-800-628-7070 | Not public | Not public | bethpagefcu.com |
| DCU (Digital Federal CU) | Credit Union | 1-800-328-8797 | Not public | Not public | dcu.org |
| First Tech Federal CU | Credit Union | 1-855-855-8805 | Not public | Not public | firsttechfed.com |
| Golden 1 Credit Union | Credit Union | 1-877-465-3361 | Not public | Not public | golden1.com |
| Lake Michigan Credit Union | Credit Union | 1-800-242-9790 | Not public | Not public | lmcu.org |
| Navy Federal Credit Union | Credit Union | 1-888-503-7106 | Not public | Not public | navyfederal.org |
| PenFed Credit Union | Credit Union | 1-800-247-5626 | Not public | Not public | penfed.org |
| Randolph-Macon Academy FCU | Credit Union | [verify] | Not public | Not public | rmafcu.org |
| Redstone Federal CU | Credit Union | 1-800-234-1234 | Not public | Not public | redfcu.org |
| SchoolsFirst FCU | Credit Union | 1-800-462-8328 | Not public | Not public | schoolsfirstfcu.org |
| Suncoast Credit Union | Credit Union | 1-800-999-5887 | Not public | Not public | suncoastcreditunion.com |
| Teachers Credit Union (TCU) | Credit Union | 1-800-552-4745 | Not public | Not public | tcunet.com |
| CCCS (via NFCC) | HUD / Third-Party | 1-800-388-2227 | Not public | Not public | nfcc.org/agency-locator |
| ClearPoint Credit Counseling | HUD / Third-Party | 1-877-877-1995 | Not public | Not public | clearpoint.org |
| Fannie Mae Mortgage Help | HUD / Third-Party | 1-800-232-6643 | N/A | N/A | fanniemae.com |
| Freddie Mac Borrower Help | HUD / Third-Party | 1-800-373-3343 | N/A | N/A | freddiemac.com |
| GreenPath Financial Wellness | HUD / Third-Party | 1-877-337-3399 | Not public | Not public | greenpath.com |
| HOPE NOW Alliance | HUD / Third-Party | 1-888-995-4673 | Not public | Not public | hopenow.com |
| HUD Housing Counseling | HUD / Third-Party | 1-800-569-4287 | N/A | N/A | hud.gov |
| Money Management International | HUD / Third-Party | 1-866-232-9080 | Not public | Not public | moneymanagement.org |
| NACA | HUD / Third-Party | 1-888-302-6222 | Not public | Not public (portal) | naca.com |
| NeighborWorks America | HUD / Third-Party | 1-888-995-4673 | Not public | Not public | neighborworks.org |
| NFCC | HUD / Third-Party | 1-800-388-2227 | Not public | Not public | nfcc.org |
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